The Team section allows you to manage everyone who has access to your ALI agency.
This is where you control who can log in, who can use iPhones and what level of access each team member has.
Important Rule - One ALI Account per Team Member
Once you activate a plan, each team member must use their own ALI account.
If two people log in using the same ALI account, one of them will be logged out automatically when the other starts a session.
This is expected behavior and is designed to protect sessions, usage tracking and security.
Best practice:
Every person who uses ALI must have their own team member account.
General View
From the Team management page, you can:
Create new users
Remove users
Share access (custom or role-based)
Change access levels
iPhone Access Control
Decide which iPhones a user can access
Restrict or expand phone access per role or user
Monitor usage per team member
This gives you full control over who touches what, at all times.
How to Create a New Team Member
Click Add a team member
Enter the user’s username, email and password
Assign an access level (Owner, Admin, or Member)
Save
The user will now be able to log in using their own credentials.
Removing a Team Member
To remove a user:
Find the team member in the list
Click Remove
Confirm
Access is revoked immediately.
Changing Access Levels
You can edit a user at any time to:
Promote or downgrade access level
Adjust phone access
Restrict permissions
Changes apply instantly.
Access Levels Explained
Owner
The Owner has full control over the agency.
An Owner can:
Edit access levels for Admin and Member accounts
Access all iPhones
Create and delete accounts
Modify members’ phone access
Manage roles
Manage phones
This role should be limited to trusted partners or founders.
Admin
An Admin has strong operational control but limited ownership permissions.
An Admin can:
Access all iPhones
Create new Admin or Member accounts
Delete Member accounts
Modify members’ phone access
Manage roles
Manage iPhones
Admins cannot remove Owners.
Member
A Member has the most limited access.
Members:
Only see phones assigned to them
Can operate within permissions set by roles or custom access
Cannot manage users, roles, or phones unless explicitly allowed
This role is ideal for VAs and operators.
Usage Tracking
For each team member, you can click Usage to see:
When they accessed ALI
How long they were connected
Session activity history
This is useful for:
Tracking VA productivity
Auditing shifts
Preventing misuse
Best Practices
One ALI account per team member, always
Never share logins between team members
Assign the minimum access required
Review usage regularly
Proper team setup ensures security and scalability as your agency grows.